Overview

By accessing or using the Raqib Alafia application and website, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree with these terms, you must not access or use our services.

Definitions

• “Application” refers to the Raqib Alafia mobile application
• “Website” refers to all content and pages at www.raqibalafia.com
• “Services” refers to all features, functions, and services provided through our Application and Website
• “User” refers to any individual who accesses or uses the Application or Website

Service Description

Raqib Alafia provides a software application that uses non-invasive technology to estimate certain health metrics through video analysis. Our service employs remote photoplethysmography (rPPG) technology to analyze subtle color changes in facial skin tissue that correlate with blood flow patterns.

Our Services are intended for general wellness purposes only, providing users with information to maintain and encourage a healthy lifestyle.

Account Registration and Security

To use certain features of our Application, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to terminate accounts that violate these Terms.

Medical Disclaimer

The information provided by Raqib Alafia is not intended to diagnose, treat, cure, or prevent any disease or health condition. The Application is not a medical device and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information provided by our Application.

User Responsibilities

Users are responsible for:

• Providing accurate information when setting up their profile
• Using the Application as directed in the user guidelines
• Ensuring appropriate lighting and positioning when taking measurements
• Consulting healthcare professionals for medical concerns
• Maintaining the security of their account credentials
• Complying with all applicable laws when using our Services

Acceptable Use Policy

You agree not to use our Services to:

• Violate any laws or regulations
• Infringe upon the rights of others
• Attempt to gain unauthorized access to the Application or our systems
• Engage in any activity that could damage, disable, or impair the functionality of our Services
• Reverse engineer, decompile, or otherwise attempt to extract the source code of our Application

Payment Terms

For premium features or enterprise solutions:

• All payments are processed securely through our payment processors
• Prices are subject to change with notice
• Refunds are provided in accordance with our refund policy
• Enterprise pricing is determined by contract

Free Trial and Promotions

We may offer free trials or promotional access to premium features. We reserve the right to:

• Modify or terminate trial offers at any time
• Limit eligibility for trial offers
• Begin charging your payment method after the trial period unless you cancel before the trial ends

Intellectual Property

All content, features, and functionality of the Raqib Alafia Application and Website are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, modify, or create derivative works of our content
• Use any of our trademarks without express written permission
• Remove any copyright or proprietary notices from our materials

User Content

If our Services allow you to submit or share content:

• You retain ownership of your content
• You grant us a worldwide, non-exclusive license to use, reproduce, and display your content for the purpose of providing our Services
• You are solely responsible for the content you submit

Third-Party Services and Links

Our Services may contain links to third-party websites or services. We are not responsible for:

• The content or practices of any third-party services
• Any damage or loss caused by your use of third-party services
• The availability or accuracy of third-party services

Limitation of Liability

To the maximum extent permitted by law, Raqib Alafia shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our Services
• Any unauthorized access to or use of our servers or personal information
• Any interruption or cessation of transmission to or from our Services
• Any bugs, viruses, or other harmful code that may be transmitted through our Services

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the past six months.

Indemnification

You agree to indemnify and hold harmless Raqib Alafia and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your use of our Services or violation of these Terms.

Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

• Your right to use the Services will cease immediately
• You must cease all use of our Services
• Provisions of these Terms that by their nature should survive termination shall survive

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising out of or relating to these Terms or our Services shall be resolved through arbitration in Dubai, UAE, in accordance with the rules of the Dubai International Arbitration Centre.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full effect.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting an announcement on our Website or through the Application. Your continued use of our Services after such modifications constitutes your acceptance of the revised Terms.

Entire Agreement

These Terms constitute the entire agreement between you and Raqib Alafia regarding our Services and supersede any prior agreements.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: reach-admin@raqibalafia.com
Phone: +971 52 998 6307
Address: Office 246, Infinity Business Center, Barsha Business Center, Al Barsha 1, Dubai, UAE

Last updated: April 4, 2025